Customer Service Supervisor 

 

 

  •  Full Time Maternity Leave Contract
  • Busy, challenging and varied role
  • Amazing location in Barwon Heads, the home of ‘Sea Change’

Overview

Barwon Coast Committee of Management, Inc. (Barwon Coast) is seeking a positive, motivated and friendly individual with experience in front line customer service to join the Barwon Heads Caravan Park Customer Service team in the role of Customer Service Supervisor.

Barwon Coast operates Barwon Heads Caravan Park; Riverview Family Caravan Park; Ocean Grove and the Riverside Camping Area, Ocean Grove.  They offer caravan and camping sites and on-site accommodation for rental which forms the commercial basis of Barwon Coast’s business.

The Role

Reporting directly to the Caravan Park Manager, the focus of this full time (maternity leave) position is to provide a high level of customer service to caravan park guests and members of the public who are seeking advice, information and assistance in relation to the Caravan Park and surrounding areas.

About You

We are looking for a proactive individual who is:

  • Experienced in delivering exceptional customer service within the service industry, ideally within a Caravan Park or similar;
  • Able to demonstrate positive customer service values;
  • Able to demonstrate their ability to motivate and maintain a cohesive and highly efficient customer service team;
  • An excellent interpersonal, oral and written communicator;
  • Computer literate, with experience in accurate data entry and Microsoft Office Applications;
  • Experienced in RMS 9+ with extensive knowledge of the program;
  • Experienced in a cash handling with experience in reconciling financial information including processing of payments and cash receipting.

If you have the ability to be versatile and are adaptable to changing work priorities and possess the relevant skills and experience we would love to hear from you.

How to Apply

Please forward a Cover letter and Resume to Stephanie@barwoncoast.com.au.  Please ensure the Cover Letter addresses includes the following:

  • A description of your experience working in a busy front-line customer service environment.
  • Your philosophy to providing first class customer service.
  • How you foster and promote cohesion and teamwork within your workplace.

 

Please note this is a full time, maternity leave replacement position with an expected duration of 12 months. Terms and Conditions of Employment are outlined in the Barwon Coast Enterprise Agreement 2016.  The successful candidate will be required to work Public Holidays and Weekends regularly within a rotating work roster.

Applications Close 16th November 2018

 

Barwon Coast is committed to building and maintaining an inclusive workplace by providing

Equal employment opportunities to all.


Customer Support Agent

(Software Support – Parks Team)

 

About RMS

RMS Hospitality Solutions is a globally recognised, home grown Australian owned and operated Software Company. RMS is an industry leader in the production and support of Online Booking, Channel Management and Front Office Systems to the hospitality industry. We are good at what we do, so we want someone that will be as passionate, focused and driven as we are.

Who we are looking for?

We are looking for experienced front end RMS users with at least two (2) years experience in the Parks Industry. Each applicant must have a proven passion for technology, the Parks industry, is looking to join a global team and is looking to grow their career quickly

What you will be doing?

As a Customer Service Agent, you will be a key contributor to the provision of customer service and support within the organisation and responsible for providing friendly and efficient product support from commencement of an incident through to resolution. You will ensure customers are receiving optimal service and play a part in seeing the continued development of our product.

A typical day could look like:

  • Facilitating telephone calls from clients requiring assistance
  • Logging, managing and co-ordinating  service requests through to resolution including the identification, classification, resolution and escalation of faults
  • Providing customers with detailed product information and training

The type of person we are looking for:

  • Has a technical mind, strong problem solving skills and enjoys peer to peer interactions
  • Has hospitality (preferably high-end hotel) experience
  • Is a clear and concise communicator
  • Has personality, a flair for customer service and is a team player willing to work towards both individual and group targets
  • Shows excellent initiative
  • Is detail-oriented
  • Can maintain composure when dealing with difficult customers

Benefits of working at RMS

  • Quarterly bonus scheme
  • Friendly, relaxed working environment
  • Free onsite parking
  • Casual dress
  • Ongoing personal development and rapid career growth for talented applicants.
  • Our support team members move on to Account Management, Specialist roles, Technical Services and Management roles.
  • Firm believers in the promote from within culture

 How to apply

Please email our Global Customer Support Manager, Garth, via gka@rmscloud.com


Caravan Park Assistant

 

Caravan Parks of Australia is looking for a single person as Park Support Officer to work at our Carrum Downs Holiday Park supporting the Park managers with the daily grounds’ maintenance and occasional reception duties.

This park has mainly permanent residential living, plus some powered sites and motel rooms for tourists.

The ideal candidate will have strong handyman/maintenance background with a hands-on approach and strong outgoing personality in addition to be able to handle difficult situations in a professional manner.

This job is not for the faint-hearted or somebody that does not want to get their hands dirty. You will need to jump right in there to support the managers. You will be required to work in conjunction with the other support staff member sharing the position of Park Support Officer.  At times the job will include tasks such as housekeeping when the circumstances require and stepping in to support the office when busy, using the booking reservation system.

You will receive a remuneration package comprising of an annual salary of $45k + Super in addition to onsite accommodation including utilities (electricity, water, and gas).

Responsibilities and requirements as follows:

  • General grounds care and repairs
  • Maintenance of pool, amenity block, BBQ, etc.
  • Maintenance and basic servicing of park equipment (mowers, pumps, etc.)
  • Willingness to learn and follow office procedures and RMS booking system.
  • Be able to work with existing staff members.
  • Ensure property and team remain compliant in all areas of WH&S
  • On call night shift during shared roster

Skills and experience:

  • Good handyman skills are essential
  • Ability to operate plant and equipment
  • A trade certificate would be highly desirable but is not essential
  • Physically fit and enthusiastic with a ‘can do’ attitude
  • Enjoy high amount of people contact
  • Current driver’s licence needed
  • Ability to work under pressure and adapt to different situations
  • Effective problem solving
  • Understanding of WH&S responsibilities
  • Experience in Caravan Parks is preferred not crucial as training will be provided on the job.

Excellent customer service and organisational skills are required.

You will be working on a 10/4 fortnightly roster (10 days on – 4 days off), which will include some weekends and public holidays.

You will require a Working with Children Check.

If you are shortlisted, you will need to be able to attend to an interview at the park.

IMPORTANT: To apply, please send your cover letter and resumes to: barry.heib@cpoaus.com.au


FULL TIME PARK MANAGERS/CARETAKERS

BREAKAWAY TWIN RIVERS CARAVAN PARK

 

Breakaway Twin Rivers Caravan Park is seeking managers in their holiday park situated on the Goulburn River an hour and a half from Melbourne.

The position requires two people to apply together of which both will be employed to work full-time including on-call duties on a roster of 20 days on 8 days off. The successful couple will need to be energetic, motivated and passionate about the industry.

The position is a live on-site with accommodation provided, sorry no pets

Reception includes but is not limited to:

  • RMS or similar reservation system knowledge essential
  • Front Office/Reception duties
  • Excellent Computer Skills
  • Outgoing Personality
  • Good communication, time management and customer service skills

Grounds/Maintenance includes but is not limited to:

  • Ability to manage and work alone or with others
  • Maintenance Skills
  • Mowing and general grounds care
  • Good understanding of plant and equipment
  • Physically fit with a positive attitude
  • Cleaning of amenities and facilities – usually weekends
  • Current drivers licence

Competitive salary plus accommodation will be offered to the successful applicants.

Please do not contact the park directly.  Applicants need to contact Barbara directly with any enquiries and send cover letter and resumes to barbara18reading@gmail.com please include any references. Interviews will be held at the park.

Previous applicants may apply.


Experienced Holiday Park Management Couple (Caravan Park Managers)

 

We are searching for an energetic and experienced couple to run a busy holiday park in the beautiful high country of Victoria, less than 2 hours from Melbourne. The park is set on the banks of the Eildon Pondage, on the outskirts of the rural township of Eildon.
The ideal couple will be motivated self-starters, with exceptional customer service skills. You will need to be able to lead a small team of office, cleaning and maintenance workers, and willing to run all day-to-day aspects of the park.

Must have at least 5 years’ experience managing parks, ideally with both annual and tourist experience.
Strong social media skills a key asset along with general office abilities, RMS and Xero experience a bonus. For maintenance work and managing park improvements trade background a definite advantage.
We are looking for a couple who are keen to build on their management expertise in a dynamic role that will shape the growth and progression of this holiday park into a destination get away.

The successful couple will work with the management team in;

  • managing park spend budgets
  • managing employment budget
  • marketing plans to increase park turnover and profitability
  • working with local tourism bodies to build holiday park presence

They will have day to day control of;

  • supervising the daily operation of the holiday park
  • managing reception and reservation duties
  • receipt cash deposits, daily RMS balance and reconciliation with Xero accounting software
  • assisting park patrons and guests
  • managing a small team of admin, cleaners and maintenance/gardeners
  • co-ordination and supervision of sub-contractors and trades persons working in the holiday park
  • managing the health and safety requirements of the park
  • operating and ensuring the safe and efficient use of park plant, machinery and equipment
  • routine maintenance of park plant and equipment
  • enforcing park rules and regulations
  • management of annual agreements with long-term holiday park guests
  • marketing initiatives to increase tourist business including social media presence, particularly facebook and trip advisor.

A competitive salary package including accommodation is on offer for the successful couple.

Does not necessary need experience in Park Operations as Training can be supplied.

Would suit a couple as  2 Bedroom residence would not suit family accommodation.

Please send enquiries and resumes to mcbeach@bigpond.net.au


Relief Managers – Lakes Entrance

 

We are currently seeking a local semi retired couple for relief management for our caravan park in Lakes Entrance, Victoria, the following would be to your advantage

  • Excellent customer service
  • Dealing with customer/needs complaints appropriately
  • RMS familiar
  • Microsoft/Excel familiar
  • Emails/sending and receiving
  • Experience with dealings with booking agents eg Booking.com,Expedia
  • General handyman skills
  • Handling roster/staff
  • Drivers licence essential

Training can be provided to the successful applicant

For information please contact the park direct on number 03 5155 1222

 


Opportunities at Kennett River Holiday Park

 

 

Kennett River Holiday Park has 2 full time ongoing positions available from mid September (12 month minimum commitment).

We require staff to multi-task throughout our seasonally busy caravan park.

COUPLES NEED ONLY APPLY.  Must be able to work as part of a team in our small family business.  Experience with RMS booking system preferred but not essential.  Must have the ability to work unsupervised for extended periods relieving management while away from the Park.

One position involves office / reception duties, must have excellent customer service skills & advanced computer skills.  This position also involves cleaning cabins, ablutions, office & doing laundry.  Must be able to work to our high standard of cleaning. (Approx 38hrs/week)  Will require some after hours /on call work.  Previous experience preferred but not essential.

The second position is to assist in maintaining the caravan park grounds. This includes garden maintenance & renewal, as well as general maintenance & repairs.  Must be mechanically minded / handy man, any trade background would be beneficial, need to have a good level of physical fitness to cope with hard work, heavy lifting etc.  The position also involves cleaning ablutions & reception work.  (Approx 38hrs/week)  Will require some after hours / on call work including Night Security rounds, maintenance & guest services.  Previous experience preferred but not essential.

Accommodation: 2 bedroom cottage overlooking the ocean.

(NO PETS)

Please email your letter of application telling us about yourself including resumes to Paul & Briony Grocott:     briony@kennettriver.com

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Assistant Leisure Park Manager

 

 

The Assistant Leisure Park Manager is responsible for supervising the day to day operation of the Nagambie Lakes Leisure Park (NLLP). Supporting the Leisure Park Manager and Management Team in the co-ordination of office administration, accommodation bookings, cleaning, grounds and maintenance, and customer service. Providing a product that exceeds our guests’ expectations, whilst maintaining the NLLP brand’s style & ethos.

Key Selection Criteria

  1. Management Skills
  • Demonstrated experience in business management
  • Ability to manage priorities and workload in a busy environment and with requests coming from a number of sources
  • Proven experience in managing teams
  1. Judgement and Decision-making
  • Ability to judge and make decisions on priorities
  • Ability to accept responsibility.
  1. Specialist Knowledge and Skills
  • Ability to prioritise, plan, organise, implement, and monitor and supervise daily tasks of all areas of the park.
  • Sound knowledge and understanding of the NLLP business and philosophy
  • Ability to engage and manage relationships with key stakeholders appropriately
  • Ability to stay calm and rational in stressful situations
  • Commitment to personal and professional development
  • Knowledge of the local area and the Nagambie Lakes/Goulburn Valley regions.
  1. Interpersonal Skills and Attitudes
  • Demonstrated commitment to providing quality customer service
  • Highly developed interpersonal and communication skills both written and verbal.
  1. Relevant Qualifications and Experience
  • Previous experience in Caravan Park/Holiday Park industry or similar.
  • Qualifications (or equivalent experience) in a relevant field.
  • High level of computer literacy and experience in managing online booking systems.
  • Personal handyman and maintenance skills
  • First Aid Certificate (Mandatory)
  • National Police Clearance (Mandatory)
  • Responsible Service of Alcohol (Victorian RSA) Certificate (Mandatory)

To apply or for more information  please send your details to info@nagambielakespark.com.au


FULL TIME MANAGERS ASSISTANTS

BIG4 Bendigo Ascot Holiday Park

A terrific opportunity exists to live and work in the wonderful town of Bendigo.

The park consist of 47 cabins and 45 sites, catering to tourists only. The opportunity to work alongside the owners of this busy holiday park is only for the willing.

Please forward a copy of your resume stating your 2 or more years of experience to stay@big4bendigo.com.au