Presented by Preferred Training Networks

Session 1:            How to Say No

Being in such a social environment, we are primed to help other people. But sometimes we trip over too many promises. In this course partiicipanst will discover some tools and techniques to say “No”. Saying “No” with confidence also resets unrealistic expectations.

Key content

• Restating your intentions when necessary
• Responding empathetically to grievances
• Resisting the urge to fix
• Feeling comfortable saying “No”
• Asking open ended questions to help others solve problems

Session 2:            Deflecting Anger Techniques

Discover some strategies to deflect anger rather than confront anger. When facing an angry person, it can be confronting. This course will show participants how to respond to anger, rather than react to anger. As a group, lets also identify some strategies to delay the anger. It’s important to keep anger at bay rather than close up.

Key content

• Profile of people who fly off the handle
• Interruption techniques
• Active listening
• Emotional resilience
• Deflecting anger techniques

Meet your Presenter